Data Protection and Privacy Policy

Welcome

Welcome to The Nutritious Pea. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

This website provides general health and wellness information. When you choose to interact with us, you may be providing us with personal data. Please read our policy below on how we handle information provided by you.

 

Hosting and Analytics

This website is hosted by Wix. This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

Wix needs the data to run this website, provide analytics, and to protect and improve its platform and services. Wix analyses the data in a de-personalized form.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

These functional and required cookies are always used, which allow Wix, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Marketing Emails

We may send you marketing emails.

We use Yet Another Mail Merge (YAMM) to send newsletters and manage email campaigns. YAMM processes data as a data processor under GDPR. We collect and store your email address only after you have opted in. You may unsubscribe at any time by emailing thenutritiouspea@gmail.com or tapping the unsubscribe button when available.

 

Data Protection Terms for Clients

Information Provided by You

You may be providing us with personal data in the following ways:

- Through completing a client form

- By signing a disclaimer

- During a 1:1 consultation

- By payment through debit/credit card or online payment

- Through email, telephone, Zoom, post or social media

- When ordering a functional test

This may include the following information:

- Identity data such as full name, date of birth and contact details

- Details of contact we have had with you such as appointment requests

- Health information including GP contact, medical history, dietary/lifestyle information, medication/supplements, family medical history, test results, consultation notes and nutrition plans

- Financial data such as details about payments between us

This information is used in order to provide you with direct healthcare. This means that the lawful basis of our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain personal data for a period of 8 years. If the client is a child, until his or her 25th birthday, unless the client was 17 at the conclusion of the nutritional therapy when the files and any additional records should be kept until their 26th birthday. This enables us to process any complaint that may be made. The legal basis of holding your personal data is for contract administration.

 

Information We Collect From Other Sources

We may obtain sensitive medical information in the form of test results from private testing companies if you order a test. This information is used to provide you with direct healthcare. On occasions, we may also obtain sensitive data from other healthcare providers or individuals authorised by you to give out such information. This is subject to you giving us your express consent.

 

How We Use Your Personal Data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

 

Disclosure Of Your Personal Data With Other Organisations

We will keep information about you confidential. We will only disclose information with other third parties with your express consent with the exception of the following categories of third parties:

- Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so

- Anyone whom we may transfer our rights and duties under any agreement we have with you

We may share your information with biochemical testing companies and supplement companies as part of providing you with direct healthcare. We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

On occasions, we may share a brief summary of your health problems in an anonymised form for the purpose to seek professional health opinion in order to provide you with better healthcare, or for the purpose of professional development. This may be at clinical supervision meetings, conferences, private and professional health online forums. In such cases your personal data and identity will not be disclosed and will remain fully confidential. We may publish your anonymised full case history in medical journals, trade magazines or online professional sites. We will first seek your explicit consent before processing your data in this way.

We use your email address only to:

• Send newsletters or updates you have subscribed to

• Respond to messages or inquiries submitted through our contact form

• Communicate during consultations when you choose to work with us

We do not sell, rent, or share your personal information for marketing purposes.

 

Data Storage, Protection and Security

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. We also ensure the information we hold is kept securely. Your practitioner is required to keep brief notes of your case and consultations. These are kept securely and are password protected. Any reports produced by The Nutritious Pea to evaluate the service, contain anonymised data and will not contain any identifying client information (i.e. surname).

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

 

Your Legal Rights

Every individual has the right to see, amend, delete or have a copy, of data held that can identify themselves, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a request in writing to The Nutritious Pea Ltd. We shall respond within 30 days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

- The purposes of processing the information

- Sources from which we acquired the information

- Persons or entities with whom we are sharing the information (if applicable)

You have the right, subject to exemptions, to ask to:

- Have your information deleted

- Have your information corrected or updated where it is no longer accurate

- Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

- Object at any time to the processing of personal data concerning you

If you would like to invoke any of the above rights, please email 

thenutritiouspea@gmail.com

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

 

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: thenutritiouspea@gmail.com

 

Complaints

If you have a complaint regarding the use of your personal data then please contact us directly and we will endeavour to resolve it.

If we cannot resolve the complaint to your satisfaction and you would like further support, you may wish to contact the Information Commissioner’s Office (ICO) on 0303 1231113.

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Conclusion

Thank you for trusting The Nutritious Pea with your personal information. We are dedicated to protecting your privacy and ensuring your data is handled with the utmost care and security. Your privacy is our priority, and we are happy to do whatever it takes to protect you.